In the next two years, the MBTA will be going "cashless" for fare collection. "AFC" aka "Automated Fare Collection" will be the normal procedure. You have an opportunity to participate in the planning process. Read more about it from the MBTA
In order to speed up boarding on buses and trolleys, cash will no longer be accepted onboard MBTA vehicles. In the new system, passengers will load value onto their account before boarding at one of many new fare vending locations, online, on a smartphone app, or over the phone with our new call center. We will be installing fare vending machines (kiosks) at bus stops as well as partnering with businesses to vastly increase the locations where people can add money to their MBTA transit account. We want to make sure everyone has the opportunity to reload their account in convenient locations.
We have created a feedback tool for customers to give input directly to the MBTA on where it’s most important to have the fare vending machines or retail locations. Click on the link to look at a map of our current fare vending machines and zoom in to add a proposed new location or type an address to find your proposed location.
The MBTA is using a combination of public input, ridership data, and data on most impacted users (seniors and people with disabilities and low-income riders) to determine where the sales locations should be located. We are also setting up a process for evaluating the locations against these metrics each year, so the network of locations can change with riders’ needs. In order to increase transparency, we are posting datasets on ourwebsite and writing a series on our Datablog about the results of our analysis.
December 11, 2018 from 6:30pm – 8:00pm at Chelsea Senior Center
Please feel free to reach out to the AFC 2.0 team with any questions by email@example.com. Also please visit www.mbta.com/afc2
for more information about the project, including timeline, updates, and materials.
AFC 2.0 Community Outreach Specialist Anthony Thomas can be reached firstname.lastname@example.org 617-222-5415