Subject: Cellular and Landline 911 Continue to Experience Technical Difficulties and Sporadic Outages
Due to an ongoing nationwide issue affecting some household landline and wireless cellular carriers in Massachusetts, 9-1-1 calls made from either a landline telephone or cellular telephone may not go through. The initial release of information regarding this issue this morning stated that the problem was confined to cellular 911 calls. However, updated information suggests that there may be a landline impact as well. Callers may hear a fast busy signal, hear a recording saying “All circuits are busy” or something similar, or may get connected to a different emergency call center than they were expecting.
In Case of Emergency:
In an emergency, callers should always try to dial 9-1-1. If the call will not go through because of this outage, you should make a second call to (781)-934-1512. Remember, it is important for callers to give their exact location to the dispatcher as it may not automatically display for the dispatcher.